• Order cancellation: If your order has been paid and you need to change or cancel it, you must contact us within 1 hour. Once the making process has started, it can no longer be cancelled.

• We accept items in brand-new, unopened condition. We reserve the right to reject your return claim if the item doesn’t adhere to any of these conditions.

• Additional non-returnable items:  custom orders, Gift cards, Downloadable software products, Sale items (Only regular priced items may be refunded (if applicable), unfortunately sale items cannot be refunded.)

• You have 7 calendar days from the day you receive your shipment to start your return. Once a return is requested, all return items must be shipped back to us within 7 days. Your refund will be credited to the same payment method used to make the purchase.

• To complete your return, we require a receipt or proof of purchase.

• Please note: All customers are responsible for paying for shipping costs associated with returns.

 

What should I do if I received an incorrect or damaged item?

Please contact us here for any issues with an order. Someone from our customer care team will respond with a solution shortly. In your form, please include your name, order number, and a short description of the problem.